Terms & Conditions

Yurnichost provides web hosting and domain services. These Terms & Conditions govern your use of them. By ordering or using any service you agree to be bound by them.

1. Services

We provide web hosting plans (including Starter Spark, Growth Gear, Pro Power and Ultimate Edge), domain registration and transfer, and related services. All services are subject to availability, these Terms and any plan-specific limits shown at checkout.

2. Your account

You must provide accurate, current information, keep your login credentials secure, and be at least 18 years old or have authority to enter this agreement. You are responsible for all activity that occurs under your account.

3. Orders, pricing and tax

Prices are displayed in the currency you select (AUD, USD or PHP) and are exclusive of tax unless stated otherwise. Customers in Australia are charged 10% Goods and Services Tax (GST). Domain and third-party fees are set by the relevant provider and may change.

4. Payment, invoices and renewals

Services are prepaid. We issue an invoice ahead of the renewal date; the service is renewed once that invoice is paid. We do not automatically charge a stored card for renewals. Invoices that remain unpaid are suspended after 2 days and terminated after 14 days.

5. 30-day money-back guarantee

New hosting services may be cancelled within 30 days of the initial purchase for a full refund of the hosting fee, subject to our Refund Policy. Domains and third-party products are excluded.

6. Acceptable use

You must not use the services for anything unlawful or harmful. This includes, but is not limited to: spam, malware, phishing, copyright infringement, cryptocurrency mining, or any activity that degrades the network or affects other customers. We may suspend services that breach this section.

7. Domains

Domain registrations, transfers and renewals are handled through our registrar partners. Once a domain is registered it is non-refundable. Hosting plans do not include a free domain. You are responsible for renewing your domains on time.

8. Uptime and service levels

We aim to keep our services highly available. Where we fall short of our published uptime target, you may be eligible for service credits as described in our SLA.

9. Support

Support is provided through your client area, including our contact form and ticket system.

10. Suspension and termination

We may suspend or terminate a service for non-payment, breach of these Terms, or where required by law. You may cancel a service at any time from your client area.

11. Backups

We take reasonable measures to back up our systems, but you are responsible for maintaining your own backups of your website content, databases and email.

12. Liability

To the maximum extent permitted by law, our total liability is limited to the fees you paid for the affected service in the previous 12 months. We are not liable for indirect or consequential loss. Nothing in these Terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law.

13. Changes to these Terms

We may update these Terms from time to time. Continued use of the services after changes are posted constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of Australia, and you submit to the jurisdiction of the Australian courts.

15. Contact

Questions about these Terms? Email [email protected] or [email protected].