Privacy Policy

Yurnichost is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and your choices.

1. Information we collect

• You provide: name, email address, phone number, business name, billing address and other details you submit when ordering or contacting us.
• Payment information: payment references and billing records. Full card details are handled by our payment processors and are never stored on our servers.
• Technical information: IP address, browser and device type, pages visited, referral source and cookies.
• Service data: the content, settings and data you store within your hosting account.

2. How we use your information

• Provide, renew and support your services
• Process payments and issue invoices
• Register, transfer and renew domain names
• Respond to enquiries and provide technical support
• Comply with legal, tax and regulatory obligations
• Improve our website and services

We do not sell or rent your personal information.

3. Cookies

We use cookies to keep you signed in, remember your currency and language preferences, and understand how the site is used. You can control cookies through your browser settings.

4. Payment processing

Payments are processed by third-party providers including Stripe and Xendit. Card data is entered directly with the processor; we do not store full credit card numbers.

5. Disclosure to others

We may share information with service providers who help us operate — such as domain registrars, payment processors and infrastructure providers — and where required by law. These providers only receive what they need to perform their function.

6. Storage and security

Your information is stored on our infrastructure with access controls and encryption in transit. We take reasonable steps to protect it from misuse, loss and unauthorised access.

7. Access and correction

You can review and update most of your details in your client area. To request access to, or correction of, your personal information, contact us using the details below.

8. Complaints

If you believe we have breached the APPs, please contact us first so we can resolve it. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact

Privacy questions? Email [email protected].