Refund Policy

We want you to be confident in Yurnichost. This policy explains when refunds are available, alongside your rights under the Australian Consumer Law.

1. 30-day money-back guarantee

New hosting services may be cancelled within 30 days of the initial purchase for a full refund of the hosting fee. This applies to a first purchase of a hosting plan and excludes domains, SSL certificates and other third-party products.

2. Non-refundable items

• Domain registrations, transfers and renewals (paid to the registrar and cannot be reversed)
• SSL certificates, software licences and add-ons supplied by third parties
• One-off setup or migration fees once the work has been performed
• Any third-party charges incurred on your behalf

3. Renewals

Renewal payments are non-refundable once the new billing term has started. You can cancel a service at any time from your client area to prevent the next renewal invoice.

4. Service credits

Where a service does not meet our published uptime target, you may be eligible for a service credit under our SLA rather than a cash refund.

5. How refunds are paid

Approved refunds are returned to the original payment method within 10 business days. Where the original method is unavailable, we may issue account credit.

6. Australian Consumer Law

Nothing in this policy limits or excludes any right or remedy you have under the Australian Consumer Law, including any consumer guarantee that cannot be excluded.

7. How to request a refund

Open a ticket from your client area or email [email protected] with your invoice number and the reason for the request.