Opening a support ticket

1. Go to Tickets and click Create ticket (or the + on the Dashboard).
2. Choose a Department — Support for technical and account help, Sales for pre-sales.
3. Optionally attach a Service so we have the context.
4. Give it a Subject, a Priority (Low, Medium or High), and your Message.
5. Add attachments if useful (up to 10 MB each), then submit.

We reply on the ticket, and you'll get an email and an in-app notification. Reply any time to add more; use Close ticket when it's resolved.

For urgent outages, check the Status page first.